Conversational AI Platform
Bot Features , Bots Platform
20218
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Technology

Developing the fundamental AI technology making conversational computing a reality

Conversation Design

Flow Designer

Flow Designer enables non-technical content writers to create, design, and edit conversational flows quickly with a suite of intuitive tools.

Tone & Sentiment

Detect the sentiment and tone of your customers so you can build dialog strategies to adjust the conversation accordingly.

Dynamic Conversation Flows

Avaamo enables dynamic generation of new multi-turn conversations from scratch using ML domains and their associated intents and entities.

Conversational Analytics

Drill down to popular intents, channel specific usage, goal specific metrics and other business metrics that can help drive better customer experiences.

Language

You can build once and instantly access them on consumer messaging apps, smart assistants, and enterprise channels (such as portals, mobile apps, etc).

Machine Learning

Vertical Domains

Avaamo comes with over 25 pre-built vertical AI ML models to give you a head start in implementing Conversational Banking, Insurance, Telco, Retail, Manufacturing, or Healthcare.

Advanced NLU

Avaamo’s proprietary NLU Engine helps you process and understand complex user queries with a high degree of precision.

Data Science Automation

Data Science Automation sifts through all your data, understands the top intents, and intelligently labels and categorizes your data to bootstrap your machine learning models.

Knowledge Graph

Knowledge Graph can ingest all your content, documents, and sites and and instantly enable your virtual assistant to learn and respond using that knowledge.

Enterprise Services

Integrations

Avaamo supports integration using APIs, Web Services, ESBs, MQs, Custom Adapters, and much more. Plus it comes with 150+ Pre-built integrations.

Security & Compliance

Avaamo offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, and multi-factor authentication, your data is fully under your control.

Flexible Deployment

Whether you need a global secure cloud deployment with HIPAA, PCI, FINRA compliance, a hybrid cloud deployment, or an on-premise deployment, Avaamo offers you the flexibility that your IT team requires.

Omni-channel

Your artificial intelligence smart assistants (bots) can go wherever your customers are. You can build once and instantly access them on consumer messaging apps, smart assistants, and enterprise channels (such as portals, mobile apps, etc).

Voice

Conversational IVR

Leveraging artificial intelligence (AI) and natural language processing (NLP), Avaamo’s conversational IVR allows callers to converse naturally to get the exact service they want – without having to navigate long and complicated audio menus.

Voice-based Assistants

Alexa, Google Assistant, and Cortana can now join your workforce by helping other employees and starting a dialogue with your customers.