Most voice and chat assistants use traditional NLP to answer simple commands like “Play Shake it Off by Taylor Swift” or “show me my account balance.” Avaamo’s Conversational AI platform goes beyond these simplistic commands and uses deep vertical AI to create rich multi-turn conversational dialogue with your customers.
Whether it's Card Services in Banking or Claims Processing in Insurance, Avaamo comes with over 25 prebuilt industry AI ML models and to give you a head start in Conversational Banking, Insurance, Telco, Retail, Manufacturing, and Healthcare.
Avaamo provides more than 100 curated industry-specific datasets to help you boost performance and provide realistic responses to a wide range of customer queries.
Best Practice Interactions
What are the three best questions to ask if a customer wants to surrender a policy or return a product? Avaamo has prebuilt interaction flows for different business processes that enable you to deliver the best business outcomes.
Multi-faceted Machine Learning
Avaamo uses Deep Neural Networks and state-of-the-art algorithms to crunch through millions of utterances, perform unsupervised learning, extract features, and automatically build complex AI models with more than 90% accuracy!
Self Learning with Reinforcement
Each chat utterance, voice intonation, emoji, and exclamation mark continually reinforces a positive learning loop. Add the data of your customer service agents, and you can pretty much clone your best agent!
50-100x Less Data
Avaamo uses prebuilt AI models and transfer learning to help you train your models with 50-100x less data. This eliminates the data delays that enterprises experience while implementing conversation AI.
Designed for the enterprise
Whether you need a global secure cloud deployment with HIPAA, PCI, FINRA compliance, a hybrid cloud deployment, or an on-premise deployment, Avaamo offers you the flexibility that your IT team requires.
Data Security and Entitlements
Avaamo offers enterprise-wide security, while maintaining your access controls and entitlements. With military grade encryption for data in transit and data at rest, and multi-factor authentication, your data is secure and fully under your control.
Anyone can integrate with REST API. But what if your mainframe-based Core Banking system doesn't have one? Avaamo supports integration using APIs, Web Services, ESBs, MQs, Custom Adapters, and much more. Plus it comes with 120+ Pre-built integrations!
Focus on rich engagement
Sentiment & Tone Aware
Avaamo is able to gauge an array of emotions, from praise to frustration, so that you can build dialog strategies to adjust the conversation accordingly. Even the pickiest of your customers won't remain unhappy this way!
Automatic Speech Recognition & Synthesis
With Avaamo's cutting edge speech recognition technology, voice input is more robust whether from a crowded street or a noisy factory floor. And Avaamo enables you to respond with voice using state-of-the-art response generation algorithms.
Forms & Ratings
Don’t be restricted to just text – Avaamo enables you to be expressive with rich smart cards that can render image, carousels, quick replies, polls, ratings, form inputs, and much more!
Build Once Access Anywhere
Your Avaamo agents can go wherever your customers are. You can build once and instantly access them on consumer messaging apps, smart assistants, and enterprise channels (such as portals, mobile apps, etc.)
Where today’s AI platforms fall short…
NLP-Based Chatbot Platforms
Lack vertical focus
Built for quick and dirty prototypes
Don’t scale across enterprise
Hard to transfer learning to new projects
Data Science Developer Platforms
Need significant effort upfront to cleanse and prepare data
Lack industry models and relevant datasets
Require significant development to become enterprise-ready
Can get drastically delayed without the right approach