Avaamo uses our multi-faceted patented machine learning algorithms understand vertical syntax, dialects, colloquialisms with best precision and recall in the industry, period.
Ditch the rigid IVR, Avaamo integrates with your transactions systems to learn from the customer’s previous transactions and deliver personalized interactions to improve engagement.
Avaamo offers the flexibility to seamlessly transfer the session to the live agent to either complete or validate compliance specific transactions with persistence and context.
Integrates to your existing chat, call center routing systems to preserve your existing flows but transforms your end user engagement.
Ventana Research reports that 44% of contact center agents need to access three or more applications to resolve a single customer issue. Avaamo Agent desktop eliminates many of these time-consuming steps by giving agents instant suggestions on how to respond to individual customers, or insights into the customer based on sentiment analysis and previous customer interactions. Guiding agents through interactions helps them find better answers and deliver them faster.