Troubleshooting Advisor

Troubleshooting Advisor helps you troubleshoot Internet, WiFi, or Email problems by walking you through detailed diagnostic steps and connects with a live agent if needed.

Goal: Improve Customer Satisfaction and Service Turnaround Time

Functionality: Step-by-step Diagnostics, Device Analysis, Outage Check, Agent Assist

Integration with: Support Knowledgebase, Product DB, Outage Monitoring System, Agent Desktop, Support Ticketing System

Interactions: Guided Navigation with Cards, Free-form text conversations with NLP, Image-based Interactions.