Agent Navigator

Agent Navigator is a bot on demand that helps callcenter agents deal with critical requests from customers such as debt consolidation requests or balance transfers. Use our bot on demand to find your way through tricky conversations!

Goal: Equip callcenter agents with right information to reduce customer churn and identify cross-sell opportunities

Functionality: Customer Profiles, Guided Call Scripts, Situational Offers

Integration with: CRM, Callcenter Agent Desktop, Credit Decisioning Engine

Interactions: Guided navigation using cards, Free-form text conversations with NLP, Checklists